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Jnr Customer Service Agent (JB4213)

Cape Town, Western Cape · Customer Service
Jnr Customer Service Agent (JB4213)
Cape Town
Market Related

Provide outstanding customer service to clients via various communication channels including phone, email, and live chat.
Address customer inquiries, concerns, and complaints promptly and professionally.
Assist customers with product information, troubleshooting, and issue resolution.
Collaborate with other team members to ensure seamless customer experiences.
Maintain accurate records of customer interactions and transactions.
Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.
Strong customer service orientation with a genuine desire to assist and support customers.
At least 6 months experience within a call centre
Excellent communication skills, both verbal and written.
Ability to empathize with customers and effectively resolve issues.
Detail-oriented with strong organizational skills.
Ability to work efficiently in a fast-paced environment.
Proficiency in using customer service software and Microsoft Office suite.
Previous experience in a customer service role is preferred but not required.

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