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Behavioral Detection Officer

Midrand, Gauteng
Behavioral Detection Officer 
Midrand, Gauteng
R6 000.00 R 9 000.00 plus overtime
Benefits: Medical aid, Provident Fund, Group Life Cover
Duration: Permanent

Please note - this position requires you to work shifts 


Overview
provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of the company and its clients; and to ensure that all matters are addressed in a prompt, efficient, and professional manner

Minimum Requirements:
  • Matric / Grade 12 or equivalent (NQF level 4).
  • PSIRA Registered (Minimum Grade C).
  • Computer literate.
  • Technical background of cameras, two-way radios and alarm systems will be highly beneficial.
  • Advanced Surveillance Body Language will be highly beneficial.
  • IT experience / qualifications will be highly beneficial
Duties and Responsibilities:  
Reporting:
  • Record all incidents in the Occurrence Book (OB) with full details as prescribed in the Standard Operating Procedure.
  • Do a proper hand over at the end of each shift in the Occurrence Book (OB) as per the Standard Operating Procedure.
  • Ensure that weekly reports are completed and submitted to the relevant personnel in time.
  • Ensure that monthly reports are completed and submitted to the relevant personnel in time. Ensure that the following information is included:
  • Sites that were not secured.
  • Alarms and cameras activated.
  • False alarms.
  • True / positive alarms and outcome thereof.
  • Telephonic and email reported incidents.
  • Inform the relevant parties of any discrepancies (this includes CCTV irregularities); follow up actions taken and the progress thereof.
Monitoring and Response:
  • Ensure that the SMS is sent to CCTV systems daily.
  • All monitoring and tracking of alarms and cameras should be done according to the Standard Operating Procedure at all times.
  • Ensure effective monitoring of the client perimeters during dispatching of precious metals.
  • Communicate with operational personnel to ensure that they comply with procedure.
  • Monitor movement on CCTV cameras for 24 hours a day, 7 days a week, this includes personnel and vehicle searchers movement.
  • Monitor sites and ensure that operational personnel are notified if a site is not secured / locked.
  • Evaluate movement on camera and activate response team if suspicious activity is detected.
  • Ensure that the relevant and closest response team is dispatched to all alarm systems reported to the control room in a quick and efficient manner.
  • Identify priority issues and escalate them to management.
  • Monitor, manage, and control the operational systems.
  • Inform management, clients and operational task teams about emergency, arrange for backup with local authorities if needed, and keep them updated with the progress.
General:
  • Liaise with clients, management, and colleagues to ensure smooth running of all operations.
  • Receive incidents from clients and inform the Task Teams to respond to the scene.
  • Ensure the quick response to the action of waybills.

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