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Call Centre Agent – Debt Collections (JB5513)
Roodepoort, Johannesburg, Gauteng · LegalCall Centre Agent – Debt Collections (JB5513)
Roodepoort, Johannesburg
R5 500 – R6 000 CTC per month
Permanent
We’re looking for experienced Call Centre Agents to join a debt collections team focused on recovering outstanding payments from public sector clients. This is a high-volume, target-driven environment suited to someone who can work under pressure, communicate effectively, and manage follow-ups confidently.
You’ll be responsible for handling outbound calls, negotiating payment arrangements, tracking follow-ups, and updating account systems accurately.
Minimum Requirements:
Matric (Grade 12)
A certificate in credit management or finance is an advantage
1-2 years’ debt collection experience, ideally involving public sector accounts
Experience using Excalibur dialler systems (predictive, power, click-to-dial)
Working knowledge of SAP (Solar, Moonsoft), Sage is an advantage
Computer literacy in MS Office (Excel, Word, Outlook)
Excellent verbal and written communication skills
Ability to meet daily/weekly/monthly targets
Duties and Responsibilities:
Make outbound calls to recover outstanding payments
Negotiate and follow up on payment arrangements
Update records and collection notes using Excalibur and SAP
Escalate unresolved queries where needed
Prepare progress reports and track commitments
Resolve invoice and remittance queries
Prioritise accounts based on age analysis reports
Ensure compliance with internal processes and relevant legislation
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Roodepoort, Johannesburg
R5 500 – R6 000 CTC per month
Permanent
We’re looking for experienced Call Centre Agents to join a debt collections team focused on recovering outstanding payments from public sector clients. This is a high-volume, target-driven environment suited to someone who can work under pressure, communicate effectively, and manage follow-ups confidently.
You’ll be responsible for handling outbound calls, negotiating payment arrangements, tracking follow-ups, and updating account systems accurately.
Minimum Requirements:
Matric (Grade 12)
A certificate in credit management or finance is an advantage
1-2 years’ debt collection experience, ideally involving public sector accounts
Experience using Excalibur dialler systems (predictive, power, click-to-dial)
Working knowledge of SAP (Solar, Moonsoft), Sage is an advantage
Computer literacy in MS Office (Excel, Word, Outlook)
Excellent verbal and written communication skills
Ability to meet daily/weekly/monthly targets
Duties and Responsibilities:
Make outbound calls to recover outstanding payments
Negotiate and follow up on payment arrangements
Update records and collection notes using Excalibur and SAP
Escalate unresolved queries where needed
Prepare progress reports and track commitments
Resolve invoice and remittance queries
Prioritise accounts based on age analysis reports
Ensure compliance with internal processes and relevant legislation
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.