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IT Systems & Support Coordinator (JB5933)
Northriding, Johannesburg, Gauteng · Information TechnologyIT Systems & Support Coordinator (JB5933)
Northriding, Johannesburg
R15 – R20 000 CTC per month
3-Month contract with the possibility of extension
A growing organisation is seeking a technically capable IT Systems & Support Coordinator to support both the company’s hybrid software environment and on-site IT infrastructure.
This role requires a hands-on IT professional who can manage multi-platform systems, provide user support, and maintain hardware and network infrastructure. The successful candidate will also play a key role in training staff and customers on internal systems and software platforms.
You will act as the primary on-site support resource ensuring systems run smoothly, technical issues are resolved efficiently, and users are trained to confidently utilise the organisation’s technology platforms.
Minimum Requirements:
Diploma or Degree in Information Technology, Computer Science or related field
Minimum of 2 – 3 years’ experience within an IT support or systems support environment
Experience supporting hybrid environments including Google Workspace and Microsoft Office / Microsoft Teams
Strong hardware troubleshooting and maintenance experience
Practical knowledge of networking and cabling installations
Strong communication skills with the ability to train non-technical users
Ability to work independently and prioritise technical issues effectively
CompTIA A+, Network+ or Security+ certifications
Microsoft or Google platform certifications
Experience working with ticketing systems
Duties and Responsibilities:
Systems & Software Support:
Provide technical support for a hybrid environment utilising Google Workspace and Microsoft Office applications.
Support Microsoft Teams integration and collaboration tools.
Assist users with software troubleshooting and system access issues.
Application & Platform Management:
Manage the Freshdesk support portal and track support requests.
Conduct functional testing on internal applications and SaaS platforms following updates or patches.
Ensure applications remain functional and accessible for business operations.
Hardware & Infrastructure Support:
Install and maintain network points and cabling infrastructure.
Perform preventative maintenance on company hardware including laptops, desktops and peripherals.
Diagnose and repair hardware issues to minimise operational downtime.
User Support & Training:
Provide onboarding and refresher training to employees on internal systems and collaboration tools.
Assist customers and staff with troubleshooting company systems and applications.
Translate technical issues into clear, user-friendly instructions.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Northriding, Johannesburg
R15 – R20 000 CTC per month
3-Month contract with the possibility of extension
A growing organisation is seeking a technically capable IT Systems & Support Coordinator to support both the company’s hybrid software environment and on-site IT infrastructure.
This role requires a hands-on IT professional who can manage multi-platform systems, provide user support, and maintain hardware and network infrastructure. The successful candidate will also play a key role in training staff and customers on internal systems and software platforms.
You will act as the primary on-site support resource ensuring systems run smoothly, technical issues are resolved efficiently, and users are trained to confidently utilise the organisation’s technology platforms.
Minimum Requirements:
Diploma or Degree in Information Technology, Computer Science or related field
Minimum of 2 – 3 years’ experience within an IT support or systems support environment
Experience supporting hybrid environments including Google Workspace and Microsoft Office / Microsoft Teams
Strong hardware troubleshooting and maintenance experience
Practical knowledge of networking and cabling installations
Strong communication skills with the ability to train non-technical users
Ability to work independently and prioritise technical issues effectively
CompTIA A+, Network+ or Security+ certifications
Microsoft or Google platform certifications
Experience working with ticketing systems
Duties and Responsibilities:
Systems & Software Support:
Provide technical support for a hybrid environment utilising Google Workspace and Microsoft Office applications.
Support Microsoft Teams integration and collaboration tools.
Assist users with software troubleshooting and system access issues.
Application & Platform Management:
Manage the Freshdesk support portal and track support requests.
Conduct functional testing on internal applications and SaaS platforms following updates or patches.
Ensure applications remain functional and accessible for business operations.
Hardware & Infrastructure Support:
Install and maintain network points and cabling infrastructure.
Perform preventative maintenance on company hardware including laptops, desktops and peripherals.
Diagnose and repair hardware issues to minimise operational downtime.
User Support & Training:
Provide onboarding and refresher training to employees on internal systems and collaboration tools.
Assist customers and staff with troubleshooting company systems and applications.
Translate technical issues into clear, user-friendly instructions.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.