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Complaints Resolution Officer (JB1583)

Century City, Cape town, Western Cape · Customer Service
Complaints Resolution Officer (JB1583)
Century City, Cape Town
Market Related

Ensure that all complaints lodged are resolved amicably and timeously, ensuring improved customer satisfaction.

Educational Requirements:
Grade 12
1 Year experience in call centre or similar role
MS office proficient

Duties and Responsibilities:
Customer complaints support
Student complaints resolution
Liaises with internal departments to resolve student complaints
Ensure that complaints are processed within the required timeframes
Ensure completion on high level complaints
Assist with student related projects
Ensures processes are effective and followed
Conflict management
General administrative, daily, weekly and monthly reporting
Customer retention support
Administration
Ad Hoc duties
 

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