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Call Centre Agent (JB1581)

Century City, Cape Town, Western Cape · Customer Service
Call Centre Agent (JB1581)
Century City
R5000 – R6000 per month

The Administrative Support Call Agent will act as a single point of contact and will answer incoming student queries, manage complaints, troubleshoot significant student problems and provide general academic information and technical support. The Agent will be a member of the primary student administrative support team and will be responsible for assisting in resolving queries over the phone, email and via other mediums used for interaction.

Educational requirements
Grade 12
1-3 years previous customer service experience preferably in an omnichannel environment
Understanding of the student journey in distance education

Duties and responsibilities:
Customer enquiry resolution and customer retention
Achieve agreed targets
Adhoc duties

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