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Client Liaison Officer (JB1582)

Century City, Cape Town, Western Cape · Customer Service
Client Liaison Officer (JB1582)
Century City, Cape Town
Market Related

The primary function is to ensure customer retention by addressing student queries effectively and ensuring the resolution is communicated in a professional manner.

Educational Requirements:
Grade 12
2 years Call Centre Experience with Customer service
MS office proficient
Excellent negotiation and presentation skills
Excellent communicator

Duties and Responsibilities:
Customer retention
Customer cancellation resolution
Customer cancellation appeal resolution
Achieve agreed targets
Reporting
Ad hoc duties
 

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