General Manager (Operations/ Education) ( JB704)
3 years plus experience in a management role
Experience: 3-10 years’ experience in Training and Development environment
High level of competency in MS office, Particularly Word and Excel
Duties and Responsibilities:
Oversee, direct and lead the daily operations of the campus to ensure a high-quality service to every student
Driving the performance of the sales team on a daily, weekly and monthly basis to achieve/exceed the campus annual targets
Ensure service levels to students are optimized and that the turnaround times to resolve issues are raised by students is within the agreed parameters
Manage and co-ordinate marketing activities at campus level and work closely with the head office marketing team in this regard
Staff management: interacting, coaching, recognizing superior performance and addressing substandard performance of team members
Key objective is to achieve the budgeted EBIDA for the campus for the period under review. This involves manage both the revenue and operational expenses daily.
To ensure the highest quality of teaching and learning on campus. This includes continuous assessments of lecturers’ performance, working closely with committees and academic boards in head office and the academic department at head office
Ensure that campus is fully complaint with all accreditation requirements from a statutory perspective
To ensure that rollover and retention ratios for the campus are attained, and corrective action plans put in place to address non-compliance thereto
Ensure that the campus is always presentable i.e. well maintained, clean, everything is working, all IT systems and equipment are operational
Ensure management interaction with students is optimized including things like the SRC, CSI projects at campus level, sports days, parents functions etc.