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Account Manager, Ecommerce (JB6327)
Location: Rosebank, Johannesburg
Salary: R25,000 to R35,000 gross per month
Employment Type: Permanent
This is a full-service ecommerce growth agency based in Rosebank that partners with South African online brands to drive real sales results. The team builds and runs Shopify stores, paid media campaigns, creative, email and automation for a portfolio of mid-market brands, giving every client a dedicated squad of specialists working behind the scenes.
Two Account Managers are coming on board, and this is one of those seats. If you thrive on owning client relationships, keeping complex projects on track and making sure everything lands on time, this role was built for you.
What's in it for you
A portfolio of brands that is entirely yours to manage, backed by a full team of creative, paid media, email and tech specialists
Hands-on exposure to Shopify, paid media, email and automation across multiple live brands at once
The chance to plan and execute Black Friday and festive campaigns for real retail brands
Direct access to directors on commercial matters and growth conversations
A peer starting at the same time and the same level, so you hit the ground running together
Minimum Requirements
3 or more years in agency account management, client services or delivery management
Currently serving as the day-to-day contact for more than one client simultaneously
Proven experience writing clear briefs for creative, media, email or tech teams
Daily working knowledge of Asana or a comparable project management tool
Strong written and verbal communication skills, including the ability to deliver difficult news calmly and clearly to senior clients
Ecommerce exposure, ideally with Shopify, is advantageous
A working knowledge of paid social, organic social and email marketing is advantageous
Experience running Black Friday or other peak trading periods is advantageous
Familiarity with HubSpot or another CRM is advantageous
Exposure to Google Ads or Meta Ads Manager reporting is advantageous
Key Responsibilities
Serve as the first point of contact for every client in your portfolio, handling questions, approvals, feedback and issues as they arise
Run regular status meetings and deliver weekly written updates to each client
Develop a thorough understanding of each client's trading calendar, stock position, margins and priorities
Manage scope questions and change requests, looping in directors when commercial decisions are needed
Identify growth and upsell opportunities and escalate them to the relevant director
Flag problems early and communicate honestly, including when the news is not good
Convert client needs into clear, actionable briefs for the Creative, Paid Media, Email and Tech teams
Set weekly priorities and sequence work across a shared pool of specialists
Own the delivery plan, ensuring every task has a named owner, a due date and a visible status
Secure client sign-off on briefs and creative assets before work goes live
Coordinate go-lives across site, ads, email and social so everything launches together
Build each client's annual trading calendar, covering Black Friday, festive, back-to-school and promotional sale events
Lead campaign planning from offer definition through to go-live alongside the specialist teams
Review campaign performance with clients alongside the Paid and Email leads and translate results into clear next actions
Account Manager, Digital Account Manager, Client Service Manager, Client Services, Senior Account Executive, Delivery Manager, Agency, Ecommerce, E-commerce, Shopify, Paid Media, Paid Social, Email Marketing, Campaign Management, Asana, Black Friday, Retail, Rosebank, Johannesburg
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Kontak Recruitment Disclaimer
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Location: Rosebank, Johannesburg
Salary: R25,000 to R35,000 gross per month
Employment Type: Permanent
This is a full-service ecommerce growth agency based in Rosebank that partners with South African online brands to drive real sales results. The team builds and runs Shopify stores, paid media campaigns, creative, email and automation for a portfolio of mid-market brands, giving every client a dedicated squad of specialists working behind the scenes.
Two Account Managers are coming on board, and this is one of those seats. If you thrive on owning client relationships, keeping complex projects on track and making sure everything lands on time, this role was built for you.
What's in it for you
A portfolio of brands that is entirely yours to manage, backed by a full team of creative, paid media, email and tech specialists
Hands-on exposure to Shopify, paid media, email and automation across multiple live brands at once
The chance to plan and execute Black Friday and festive campaigns for real retail brands
Direct access to directors on commercial matters and growth conversations
A peer starting at the same time and the same level, so you hit the ground running together
Minimum Requirements
3 or more years in agency account management, client services or delivery management
Currently serving as the day-to-day contact for more than one client simultaneously
Proven experience writing clear briefs for creative, media, email or tech teams
Daily working knowledge of Asana or a comparable project management tool
Strong written and verbal communication skills, including the ability to deliver difficult news calmly and clearly to senior clients
Ecommerce exposure, ideally with Shopify, is advantageous
A working knowledge of paid social, organic social and email marketing is advantageous
Experience running Black Friday or other peak trading periods is advantageous
Familiarity with HubSpot or another CRM is advantageous
Exposure to Google Ads or Meta Ads Manager reporting is advantageous
Key Responsibilities
Serve as the first point of contact for every client in your portfolio, handling questions, approvals, feedback and issues as they arise
Run regular status meetings and deliver weekly written updates to each client
Develop a thorough understanding of each client's trading calendar, stock position, margins and priorities
Manage scope questions and change requests, looping in directors when commercial decisions are needed
Identify growth and upsell opportunities and escalate them to the relevant director
Flag problems early and communicate honestly, including when the news is not good
Convert client needs into clear, actionable briefs for the Creative, Paid Media, Email and Tech teams
Set weekly priorities and sequence work across a shared pool of specialists
Own the delivery plan, ensuring every task has a named owner, a due date and a visible status
Secure client sign-off on briefs and creative assets before work goes live
Coordinate go-lives across site, ads, email and social so everything launches together
Build each client's annual trading calendar, covering Black Friday, festive, back-to-school and promotional sale events
Lead campaign planning from offer definition through to go-live alongside the specialist teams
Review campaign performance with clients alongside the Paid and Email leads and translate results into clear next actions
Account Manager, Digital Account Manager, Client Service Manager, Client Services, Senior Account Executive, Delivery Manager, Agency, Ecommerce, E-commerce, Shopify, Paid Media, Paid Social, Email Marketing, Campaign Management, Asana, Black Friday, Retail, Rosebank, Johannesburg
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Kontak Recruitment Disclaimer
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.