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Data, CRM & Retention Manager (JB6202)
Data, CRM & Retention Manager (JB6202)
Cape Town (1 work-from-home day per week)
R65 000 – R75 000 CTC per month (experience dependent)
Permanent (Managed through an Employer of Record)
An international group of premium pet nutrition, raw feeding, and natural pet wellness brands is building an e-commerce and commercial team in Cape Town to support multiple B2C brands across international markets.
The Data & Retention Manager will own customer data, analytics, pricing and margin analysis, email operations and CRM automation across the portfolio.
Minimum Requirements:
Degree in Mathematics, Computer Science, Business Analytics or a related field, or equivalent experience.
4+ years’ data analytics, customer analytics or marketing analytics experience.
Strong experience with analytics tools and dashboard development.
Expert knowledge of email platforms and automation workflows.
Experience managing CRM or marketing automation platforms.
Comfortable with SQL or similar data-query languages, or willing to learn.
Demonstrable experience using AI tools in analytics and business intelligence.
Previous experience working with EU and/or US B2C consumer markets is essential.
Expert knowledge of customer lifecycle, retention and segmentation.
Comfortable working within a fast-moving and changing commercial environment.
UK market exposure and FMCG experience would be advantageous.
Duties and Responsibilities:
Develop customer data strategy, segmentation, LTV models, cohort analysis, attribution and journey tracking across all brands.
Analyse pricing, margins and promotional impact by product, brand and customer segment.
Own and chair regular data reviews, presenting customer and commercial insights to senior stakeholders.
Build and maintain brand-level and consolidated reporting dashboards.
Manage the email send calendar, segmentation and deployment for campaign and B2B communications.
Own lifecycle and CRM automation, including welcome, post-purchase, re-engagement, win-back, loyalty and abandonment journeys.
Manage the CRM agency, automation builds, timelines and deliverables.
Use AI tools to support customer analysis, forecasting, segmentation, pricing analysis and reporting.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Cape Town (1 work-from-home day per week)
R65 000 – R75 000 CTC per month (experience dependent)
Permanent (Managed through an Employer of Record)
An international group of premium pet nutrition, raw feeding, and natural pet wellness brands is building an e-commerce and commercial team in Cape Town to support multiple B2C brands across international markets.
The Data & Retention Manager will own customer data, analytics, pricing and margin analysis, email operations and CRM automation across the portfolio.
Minimum Requirements:
Degree in Mathematics, Computer Science, Business Analytics or a related field, or equivalent experience.
4+ years’ data analytics, customer analytics or marketing analytics experience.
Strong experience with analytics tools and dashboard development.
Expert knowledge of email platforms and automation workflows.
Experience managing CRM or marketing automation platforms.
Comfortable with SQL or similar data-query languages, or willing to learn.
Demonstrable experience using AI tools in analytics and business intelligence.
Previous experience working with EU and/or US B2C consumer markets is essential.
Expert knowledge of customer lifecycle, retention and segmentation.
Comfortable working within a fast-moving and changing commercial environment.
UK market exposure and FMCG experience would be advantageous.
Duties and Responsibilities:
Develop customer data strategy, segmentation, LTV models, cohort analysis, attribution and journey tracking across all brands.
Analyse pricing, margins and promotional impact by product, brand and customer segment.
Own and chair regular data reviews, presenting customer and commercial insights to senior stakeholders.
Build and maintain brand-level and consolidated reporting dashboards.
Manage the email send calendar, segmentation and deployment for campaign and B2B communications.
Own lifecycle and CRM automation, including welcome, post-purchase, re-engagement, win-back, loyalty and abandonment journeys.
Manage the CRM agency, automation builds, timelines and deliverables.
Use AI tools to support customer analysis, forecasting, segmentation, pricing analysis and reporting.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.