One of South Africa's Premier Luxury Safari Destinations is seeking an experienced and passionate Reservations Manager to lead their Reservations team and oversee the complete guest booking journey across our luxury safari camps.

This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, enjoys building relationships with international travel partners, and is passionate about delivering world-class guest experiences while supporting conservation tourism.

 

As Reservations Manager, you will oversee all reservation operations, ensuring every guest receives a seamless and personalised experience from their initial enquiry through to arrival. Working closely with travel agents, tour operators, direct guests, and internal departments, you will maximise occupancy, optimise revenue, and maintain the exceptional standards that define the reserves experience.

 

3–5 years' experience in Reservations or Front Office within luxury hospitality or the safari industry.

Experience leading or supervising reservations teams.

Strong understanding of Southern African travel and safari logistics.

Proven experience working with travel agents and tour operators.

Proficiency with reservation systems such as Panstrat, NightsBridge, ResRequest, or similar.

Fluent in English. Additional languages such as French or German would be advantageous.

 

Lead the day-to-day reservations function across all camps.

Manage the complete guest booking journey from enquiry to arrival.

Ensure all reservations are processed accurately, efficiently, and professionally.

Coordinate guest preferences and special requests with operational teams.

Deliver personalised communication aligned with resorts luxury service standards.

 

Build and maintain strong relationships with travel agents, DMCs, and tour operators.

Provide partners with timely updates on availability, promotions, and new experiences.

Support trade training and strengthen long-term commercial partnerships.

 

Monitor occupancy, booking trends, and revenue performance.

Assist with forecasting, budgeting, and reporting.

Identify opportunities to maximise occupancy and yield.

 

Ensure accurate reservation records, payments, and booking integrity.

Maintain reservation systems and ensure compliance with operational procedures.

Collaborate with Finance and Hospitality teams to ensure seamless guest arrivals.

 

Lead, mentor, and develop the Reservations team.

Foster a culture of service excellence, collaboration, and continuous improvement.

Drive high performance through coaching, support, and accountability.

 

Excellent communication and relationship-building skills.

Strong organisational and planning abilities.

High attention to detail and accuracy.

Ability to perform effectively in a fast-paced environment.

 

Passion for luxury hospitality, wildlife, and conservation.

Exceptional customer service mindset.

Professional, ethical, and trustworthy.

Strategic thinker with a hands-on approach.

Calm under pressure with excellent problem-solving abilities.

Inspirational leader who enjoys developing people.

 

You'll become part of a purpose-driven organisation that combines luxury hospitality with meaningful conservation impact.

 

Competitive market-related remuneration

Single accommodation 

Staff flights between Johannesburg and Cape Town

Opportunities for professional growth and leadership development

A collaborative and innovative working environment

The chance to contribute to one of South Africa's leading conservation and luxury tourism brands

 

If you are passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you.

 

 

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

 

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

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