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Technical Account Manager (JB6166)
Technical Account Manager (JB6166)
Location: Bryanston, Johannesburg
Salary: Market Related
Employment Type: Permanent
A growing information technology business based in Bryanston is home to a collaborative team of specialists who thrive on solving complex problems and delivering meaningful outcomes for their clients. The environment is fast-paced, process-driven, and built around continuous improvement, with a genuine focus on developing the people within it.
This is a great opportunity for a technically skilled professional who has progressed through the support levels and is now ready to take on a broader, more strategic challenge. The successful candidate will step into a senior role that bridges technical expertise with client engagement, governance, and commercial awareness, making a real impact across multiple areas of the business.
Minimum Requirements
Solid hands-on experience in a managed service provider environment.
Strong working knowledge of Microsoft 365 and Azure fundamentals.
Familiarity with ITIL principles and a process-oriented mindset.
Experience managing client relationships and communicating technical concepts clearly to non-technical stakeholders.
Understanding of software licensing, reseller agreements, and basic pre-sales scoping.
Demonstrated ability to maintain and improve internal documentation and workflows.
A background that includes progression through technical support levels.
Key Responsibilities
Manage technical account tasks including customer audits and onboarding documentation.
Maintain and enhance internal systems including RMM platforms, documentation, and integrations.
Assist with pre-sales proposals for standard solutions.
Support vendor relationships for renewals and compliance requirements.
Contribute to governance and process improvement initiatives across the business.
Handle client escalations and onboarding engagements with professionalism and technical confidence.
Maintain and improve the internal knowledgebase to support team efficiency.
Keywords
Technical Account Manager, Managed Service Provider, MSP, Microsoft 365, Azure, ITIL, RMM, Customer Success, Service Delivery, IT Governance, Bryanston, Johannesburg, Pre-Sales, Licensing, Onboarding, Process Improvement
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Kontak Recruitment Disclaimer
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Location: Bryanston, Johannesburg
Salary: Market Related
Employment Type: Permanent
A growing information technology business based in Bryanston is home to a collaborative team of specialists who thrive on solving complex problems and delivering meaningful outcomes for their clients. The environment is fast-paced, process-driven, and built around continuous improvement, with a genuine focus on developing the people within it.
This is a great opportunity for a technically skilled professional who has progressed through the support levels and is now ready to take on a broader, more strategic challenge. The successful candidate will step into a senior role that bridges technical expertise with client engagement, governance, and commercial awareness, making a real impact across multiple areas of the business.
Minimum Requirements
Solid hands-on experience in a managed service provider environment.
Strong working knowledge of Microsoft 365 and Azure fundamentals.
Familiarity with ITIL principles and a process-oriented mindset.
Experience managing client relationships and communicating technical concepts clearly to non-technical stakeholders.
Understanding of software licensing, reseller agreements, and basic pre-sales scoping.
Demonstrated ability to maintain and improve internal documentation and workflows.
A background that includes progression through technical support levels.
Key Responsibilities
Manage technical account tasks including customer audits and onboarding documentation.
Maintain and enhance internal systems including RMM platforms, documentation, and integrations.
Assist with pre-sales proposals for standard solutions.
Support vendor relationships for renewals and compliance requirements.
Contribute to governance and process improvement initiatives across the business.
Handle client escalations and onboarding engagements with professionalism and technical confidence.
Maintain and improve the internal knowledgebase to support team efficiency.
Keywords
Technical Account Manager, Managed Service Provider, MSP, Microsoft 365, Azure, ITIL, RMM, Customer Success, Service Delivery, IT Governance, Bryanston, Johannesburg, Pre-Sales, Licensing, Onboarding, Process Improvement
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Kontak Recruitment Disclaimer
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.