View all jobs
Remote Customer Service & Administrative Support (JB5868)
Remote, for applicants living in South Africa · Customer ServiceRemote Customer Service & Administrative Support (JB5868)
Location: Remote for applicants living in South Africa
Salary: $1 200 - 1 600 per month, depending on experience (± R19 000 - 26 000)
Employment Type: Full-Time, Renewable Contract | Canadian Hours | From 14:00 SA
This is a remote role supporting day-to-day customer service and administrative operations for an established landscape and garden supply online business. The position focuses on responding to customer enquiries and completing routine administrative tasks using existing systems, templates, and standard operating procedures.
The role is well-suited to someone who is organised, reliable, and comfortable working remotely with clear processes. It involves regular customer contact and requires consistent availability during business hours.
Minimum Requirements:
Clear written and spoken English (English-proficient)
Strong attention to detail and ability to follow documented procedures
Reliable and consistent availability during agreed working hours
Comfortable working independently in a remote environment
Previous experience in customer service, administrative support, or a similar role
Experience handling phone-based customer enquiries
Basic data entry or reporting experience
Key Responsibilities:
Provide timely and professional responses to customer enquiries.
Resolve common customer questions accurately using the provided guidance.
Ensure administrative tasks are completed correctly and on schedule.
Escalate non-standard or sensitive issues when required.
Customer service responsibilities
Answer inbound customer phone calls .
Respond to customer emails.
Handle routine enquiries, including order status and delivery updates, shipping timelines, basic product or plant-related questions and general service or account enquiries.
Escalate complex issues to the appropriate internal contacts.
Complete accurate data entry across internal systems.
Routing and scheduling deliveries
Generate basic reports
Follow up with customers where required.
Support general administrative tasks to maintain smooth daily operations.
Working arrangement
- Approx. 40 hours per week, depending on season and workload
- Approximate start time: 7:00am Eastern Time
- Availability required during core business hours to meet response time expectations
- You will need a reliable internet connection, computer, and quiet workspace
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.