Level 2 Support Engineer (JB5719)
Location: Fourways, Johannesburg
Salary: Market Related based on experience
Type: Full-time, Permanent
Environment: Managed Services / Multi-Client Support

We are recruiting for an experienced Level 2 Support Engineer to join a growing Managed Services environment. If you enjoy solving complex technical issues, taking ownership of escalations, and building your skills across Microsoft 365, Azure, networking, and virtualisation, this is a role where you will be trusted to grow and take the lead on your work.

This environment suits someone who is hands-on, proactive, and curious. You will not be micromanaged, you will be supported. If you are the type of engineer who enjoys figuring things out, mentoring others, and improving systems instead of just closing tickets, you will fit in well here.

Minimum Requirements:
3 to 5 years overall IT Support experience
At least 2 years operating confidently at L2 level
Strong Microsoft 365 administration experience
Experience supporting both Windows and macOS
Good troubleshooting foundation across networking fundamentals
Comfortable taking ownership and working through escalations independently
Strong communication skills and a positive, service-oriented approach
MSP or multi-customer environment experience

Highly Advantageous (These are not required, but will set you apart)
Microsoft Endpoint Administrator, Administrator Expert, Azure Security, or Identity certifications
Experience with VLANs, VPNs, firewalls, and routing basics
Exposure to Linux, SQL Server, or VMware ESXi in a support capacity

Responsibilities:
Provide second-line technical support across multiple customer environments
Troubleshoot and resolve escalated hardware, software, network, and system issues
Own incidents through to resolution and ensure SLA expectations are met
Work closely with Level 1 support teams and provide guidance, knowledge-sharing, and mentorship
Configure and maintain Microsoft 365 and Azure user environments
Contribute to documentation, continuous improvement, and stability of supported environments
Communicate clearly with users and colleagues to provide progress updates and next-step actions
Continue developing your technical certifications and professional skill set

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.