Location: Fourways, Johannesburg

Type: Permanent

Salary: Market-related depending on experience

 

A Managed IT Services provider is seeking a Technical Customer Success Coordinator to support client environments, maintain internal systems, and ensure smooth delivery of services. This role suits someone who has hands-on experience in an MSP and is looking to move into a position that blends technical understanding with process and client engagement.

 

The ideal candidate would have 3 - 6 years total work experience, with 1 - 2 years experience in and MSP specific environment, managing multiple clients in a service delivery and coordination role. 

 

Previous experience within an MSP environment is essential.

Strong working knowledge of Microsoft 365 administration.

Practical understanding of Azure fundamentals.

Experience with ticketing systems, RMM tools, and IT documentation practices.

Comfortable communicating directly with clients in both technical and non-technical language.

Process-focused, structured approach to delivery and documentation.

ITIL awareness or certification.

Exposure to service delivery or account coordination.

Experience assisting with quotes, proposals, or licensing renewals.

 

Coordinate service delivery activities for assigned clients.

Manage onboarding documentation and environment audits.

Maintain and improve internal systems, documentation, RMM configurations, and knowledge bases.

Support governance initiatives, process refinement, and workflow improvements.

Assist with licensing renewals, vendor relationships, and product compliance.

Assist with basic solution scoping for Microsoft 365, Azure, and standard MSP offerings.

Act as a communication point between clients and technical teams, including escalation oversight.

 

This position is ideal for a Level 2 technical support engineer or service desk coordinator who wants to develop into service delivery, technical account management, or client success.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
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