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1st Line IT Support Engineer (JB4962)
Remote, for applicants living in South Africa · Information Technology1st Line IT Support Engineer (JB4962)
Remote for applicants living in South Africa
R15 - 20 000 per month
Employment Type: Permanent
Working Hours: UK Business Hours (9:00 AM - 5:30 PM UK time)
Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can grow your skills, gain internationally recognised certifications, and work for a forward-thinking Managed Services Provider (MSP)?
Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing, collaborative team. You’ll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications.
What’s in it for you?
Fully Remote Setup - Work comfortably from home while supporting clients globally.
Paid Study Leave - Advance your skills with employer-funded IT certifications.
Performance Bonuses - Enjoy twice-yearly performance-related rewards.
Supportive Team Environment - Collaborate with a talented team passionate about providing top-notch IT services.
Exciting Projects - Work with diverse technologies, from Office 365 to VoIP systems, and beyond.
Minimum Requirements:
Minimum 1 years’ experience in an IT support environment
Experience with support of Windows Desktop OS
Good working knowledge of PC, laptop and printer hardware
Good working knowledge of the full MS Office suite
Basic knowledge of IT networking and cabling
Excellent telephone manner with good interpersonal and communication skills
Demonstrable problem-solving skills with a logical train of thought
Experience in the following areas would be advantageous:
Previous experience in an MSP environment
Support for VoIP systems
Office 365 administration
Support for Mac OSX
Basic server administration (AD user account creation, password resets, etc.)
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.
Responsibilities:
Answering calls and responding to tickets from customers.
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
On-board and off-board users.
Monitor backups daily and report on any issues that arise.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Remote for applicants living in South Africa
R15 - 20 000 per month
Employment Type: Permanent
Working Hours: UK Business Hours (9:00 AM - 5:30 PM UK time)
Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can grow your skills, gain internationally recognised certifications, and work for a forward-thinking Managed Services Provider (MSP)?
Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing, collaborative team. You’ll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications.
What’s in it for you?
Fully Remote Setup - Work comfortably from home while supporting clients globally.
Paid Study Leave - Advance your skills with employer-funded IT certifications.
Performance Bonuses - Enjoy twice-yearly performance-related rewards.
Supportive Team Environment - Collaborate with a talented team passionate about providing top-notch IT services.
Exciting Projects - Work with diverse technologies, from Office 365 to VoIP systems, and beyond.
Minimum Requirements:
Minimum 1 years’ experience in an IT support environment
Experience with support of Windows Desktop OS
Good working knowledge of PC, laptop and printer hardware
Good working knowledge of the full MS Office suite
Basic knowledge of IT networking and cabling
Excellent telephone manner with good interpersonal and communication skills
Demonstrable problem-solving skills with a logical train of thought
Experience in the following areas would be advantageous:
Previous experience in an MSP environment
Support for VoIP systems
Office 365 administration
Support for Mac OSX
Basic server administration (AD user account creation, password resets, etc.)
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.
Responsibilities:
Answering calls and responding to tickets from customers.
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
On-board and off-board users.
Monitor backups daily and report on any issues that arise.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.