IT Support Engineer (JB4842)
Remote for applicants living in South Africa
R18,000 - R24,000 per month, CTC
Permanent

Join a fast-growing digital transformation and managed solutions company that delivers a full range of services to UK clients. Our offerings include on-premises, hybrid, and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management, and hardware sales and maintenance.

As a 1st Line IT Support Engineer, you will be the first point of contact for customers, providing expert technical support across a wide variety of IT issues. Your role will be crucial in ensuring the smooth operation of our clients' technical environments.

Benefits include 20 days of leave, opportunity for training and career development and room for growth within the company

Minimum Requirements:
Previous experience in a Managed Services Provider (MSP) environment
Proven remote work experience with UK clients (preferred)

Proficiency in:
Microsoft Windows Server (2012, 2016, 2019)
Office 365 and related add-ons (OneDrive, Teams)

Troubleshooting in:
Azure
Hyper-V/VMware
Intune/MDM
Exchange
SQL Server
SharePoint
Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard, SonicWall)
Networking fundamentals (VLANs, managed switching)
Strong hardware and software troubleshooting skills

Key Responsibilities:
Log and track all customer issues in the helpdesk system, ensuring regular progress updates are provided.
Take ownership of assigned incidents, managing them through to resolution.
Escalate technical or operational issues on service tickets efficiently.
Research and propose technical solutions or problem resolutions.
Apply a 'hands-on' problem-solving approach, working within strict SLA timeframes.
Provide on-site customer support when required.
Deliver exceptional customer service, striving to exceed expectations.

Working Hours:
Monday to Friday, 37.5 hours per week
Shift options: 08:00 - 16:00 (UK) or 10:00 - 18:00 (UK)

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.