Operations Manager (Finance) (JB6111)
Le Bron, Cape Town
R800 000.00 to R840 000.00 Annually CTC
Permanent

An established financial services organisation is looking for an experienced Operations Manager to oversee the day-to-day management of its Operations Department. The role is responsible for ensuring efficient workflows, maintaining high service delivery standards, driving operational excellence, and supporting business growth through continuous improvement initiatives. The successful candidate will lead and develop operational teams within a fast-paced, target-driven environment while ensuring adherence to standard operating procedures, operational controls, quality standards, and performance expectations.

This position requires a strong people leader with extensive operational management experience, preferably within the financial services or lending sector. The successful individual will be responsible for managing productivity, workflow, quality assurance, stakeholder relationships, training programmes, graduate development initiatives, and operational processes while driving accountability, performance, and customer service excellence across the department.

Minimum Requirements:
Honours Degree in Finance or related qualification (NQF Level 7)
Minimum 5 years’ solid people management experience managing a team of at least 8 employees
5–7 years’ experience within the financial services and/or lending industry preferred
Experience with loan administration processes
Understanding of accounting principles and banking applications/software
Strong financial and accounting skills
Ability to analyse and interpret financial statements, management accounts, historical trends, projections, cash flow information, and business performance indicators
Knowledge of commercial credit products, loan procedures, and market trends
Understanding of the full credit life cycle, including collections
Advanced Microsoft Excel skills including Pivot Tables and Lookups
Strong analytical and critical thinking skills
Excellent attention to detail
Strong interpersonal and relationship management skills
Customer service orientation
Strong time management and multitasking abilities
Effective problem-solving skills
Strong business acumen
Ability to lead, coach, mentor, and develop operational teams
Ability to work effectively in a demanding, target-driven environment

Duties and Responsibilities:
Prepare and oversee monthly audit and quality assurance reports, establish KPIs for new roles, monitor individual and team quality performance, communicate review outcomes, provide structured feedback, and drive continuous improvement in work quality and customer service delivery.
Drive continuous process improvement initiatives, support change management, maintain and enforce SOP compliance, implement SOPs for new products and system changes, manage operational templates, and escalate system and process-related issues where required.
Monitor operational communication channels and service levels to ensure business continuity and customer service excellence, including Information Boxes, Client Support Boxes, Partnership Application Processes, DBC Error Box, Connect Statements Box, WhatsApp Channels, and Telephone Lines.
Monitor team performance against KPIs, implement corrective action, manage workflow and work-in-progress, resolve operational exceptions, review workload distribution, and support capacity planning and resource alignment.
Maintain strong relationships with Business Development teams, provide affiliate application updates, remove operational bottlenecks, prioritise affiliate applications, manage workflow through to disbursement, and expedite high-priority applications while maintaining service standards.
Lead, manage, coach, and develop the operational team through performance reviews, feedback sessions, team meetings, onboarding, probation management, mentoring, and development initiatives while ensuring appropriate staffing levels, accountability, service excellence, and alignment with company values.
Design and deliver induction and technical training programmes, conduct onboarding reviews and performance assessments, provide training on loan application analysis and financial assessment principles, support understanding of Annual Financial Statements (AFS), Management Accounts, SARS requirements, and high-value applications, and drive continuous employee development.
Manage graduate induction and onboarding programmes, oversee the three-month onboarding journey, conduct progress reviews, and provide ongoing mentoring and development support.
Review competitor interest rate comparisons, prepare motivations for reduced interest rate approval requests, and review credit applications to support quality assurance and consistent decision-making.
Key Competencies
Deciding and Initiating Action
Leading and Supervising
Working with People
Analysing
Planning and Organising
Delivering Results and Meeting Customer Expectations
Adapting and Responding to Change

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

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