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\nLocation: Rosebank, Johannesburg
\nSalary: Market Related
\nEmployment Type: Permanent
\n
\nThe organisation is a managed services provider supporting a range of business clients across Johannesburg. The environment is hands-on, practical and close-knit, with a strong focus on resolving technology issues quickly and clearly for users across different client setups.
\n
\nA T1 IT Support Engineer is needed to split time between an onsite client location in Rosebank and the provider’s office in Bryanston. The role covers first-line support, user setup, Microsoft 365 and Active Directory administration, endpoint support and remote ticket handling across multiple environments. It suits someone who is ready to move beyond a pure helpdesk role and build toward Tier 2, cloud support or infrastructure work.
\n
\nYou spend part of your week at the Rosebank client site, where users come to you with laptop, mailbox or Teams issues and expect clear, face-to-face support. The rest of your time is spent in Bryanston, working through tickets for several client environments using remote support tools and the ticketing system. You handle routine tasks such as new-user setups, licence changes and access requests, as well as more involved troubleshooting. You keep users updated, document each action carefully, and stay calm when several urgent issues arrive at once. If that sounds like your kind of week, this could be the role for you.
\n
\nMinimum Requirements
\nClear credit and criminal record
\nAt least 2 years of experience in a helpdesk, desktop support or managed services support role
\nConfidence troubleshooting Windows and macOS devices
\nHands-on experience with Microsoft 365 Admin Center, including mailboxes, licensing, permissions and Teams policies
\nHands-on experience with Active Directory, including user management, group membership and access control
\nUnderstanding of basic networking concepts such as DNS, DHCP, VPNs and general firewall awareness
\nExperience with workstation setup, device onboarding, software installation and endpoint support
\nClear and thorough ticket documentation, including notes, actions taken and resolution details
\nOwn reliable vehicle for travel between Rosebank and Bryanston
\nStrong communication skills and a client-service approach
\nA structured, logical troubleshooting mindset
\nAbility to stay professional, calm and solution-focused under pressure
\nMicrosoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, CompTIA A+ or N+ are advantageous
\nCandidates currently working toward certifications will also be considered
\n
\nKey Responsibilities
\nProvide first-line technical support by phone, email, ticketing system and remote support tools
\nProvide onsite end-user support at the Rosebank client site
\nResolve hardware, software, user access and basic connectivity issues
\nManage users, permissions and policies in Microsoft 365 and Active Directory
\nSet up and maintain end-user devices, including software installs and updates
\nKeep support tickets accurate and well documented from logging to resolution
\nEscalate issues to Tier 2 where needed, keeping users informed throughout
\nContribute to internal documentation and improvements to the support process
\nBuild skills through ongoing learning and certification development
\n
\nKeywords
\nT1 IT Support Engineer, Tier 1 Support, IT Support Technician, Desktop Support, Helpdesk Engineer, Service Desk, End User Support, Managed Services, MSP, Microsoft 365, Office 365, M365 Admin Center, Active Directory, Intune, Endpoint Support, Windows, macOS, Teams, Exchange Online, DNS, DHCP, VPN, Ticketing, Remote Support, Onsite Support, Rosebank, Bryanston, Sandton, Johannesburg
\n
\nPlease do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
\nKontak Recruitment Disclaimer:
\nEqual opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
\nJob specifics: Requirements mirror advertisement, duties may adjust for client needs.
\nFair process: Fair assessment, only shortlisted candidates contacted due to volume.
\nPrivacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
\nCandidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
\nOffer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
\nNo direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
\nApplicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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